Welcome to the Customer Retention Powerpoint Presentation site! It is the activity that a selling organization undertakes in order to scale back client defections. Successful client retention starts with the primary contact a company has with a customer and continues throughout the whole lifetime of a relationship. A company’s ability to attract and retain new customers, isn't only related to its product or services, but strongly connected to the method it services its existing customers and the reputation it creates at intervals and across the marketplace. Maximizing Price Through Retention Marketing. The Importance of Customer Retention (CR). Client Retention Models and CR Approaches to the method.
Second, it stresses long run relationships (retention) but still realizes that some customer defection and attrition can occur therefore customer attraction must stay a priority. Innovative customer price managers ought to take into account the measures below to gain further insight on retention. That specialize in churn reduction, revenue enhancement and. migration inside the customer's lifecycle. Time / insights facilitate keep the client coming back back for more business. The a lot of totally different (or less substitutable) a product is, the greater the retention rate. When a customer has access to almost identical merchandise or services, the a lot of you'll download wonderful powerpoint slides on marketing management and client strategy strategy.
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Customer retention is the idea of making a point to maintain a long term relationship with your clients and listening to what they need from your product and/or service.
ReplyDeleteService after the sale is critical in the ongoing success and growth of your business. Your happy customers will become your advocate and bring more to your door. Those that speak highly of your services and products will do more for your bottom line than the best sales person.
Implementing a client retention program is a key strategy that each and every CEO should institute. This may include the following areas:
• Customer User Groups
• Periodic Surveys
• Review of Support tickets to identify patterns and business opportunities
• Focus Groups to discuss future product direction
• Social Networking or Blog management
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